Your privacy is our priority. Find out exactly how x33 collects, uses, stores, and protects your personal information in accordance with Malaysia's Personal Data Protection Act 2010.
X33 has built a multi-layered data protection system to ensure your personal information never falls into the wrong hands.
All data transmitted between your device and x33 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Member personal data is stored on secured servers equipped with multi-layered firewalls, strict access controls, and real-time intrusion detection systems.
Only specially authorised x33 staff who need access to carry out their duties may access member personal data. Every access is logged and audited on a regular basis.
The x33 privacy policy is specifically designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) – ensuring your rights as a user are always respected and protected.
X33 has never and will never sell, rent, or lend members' personal data to any third party for marketing or commercial purposes without your consent.
You have the full right to access, correct, transfer, or request deletion of your personal data at any time through your account settings or by contacting our support team.
PDPA 2010 – This policy is fully compliant with Malaysia's Personal Data Protection Act 2010.
This document outlines x33's commitment to your privacy. By using the x33 platform, you agree to the collection and processing of your personal data as described in this Privacy Policy. Please read it carefully and contact us if you have any questions.
X33 operates an online entertainment platform accessible via x33.st. We understand that your personal information is a trust you place in us, and we take this responsibility very seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Policy applies to all users accessing the x33 platform, whether through the website, mobile app, or any other digital channel we operate. Each time you register a new account, make a deposit, play a game, or interact with our support team, certain information is collected as part of the platform's operations.
We want to make clear from the outset that x33 has never sold, rented, or disclosed member personal data to third parties for marketing purposes without your consent. The information you share with us is used solely to enhance your experience on the platform, process financial transactions, ensure account security, and comply with applicable legal requirements.
When you register and use the x33 platform, we collect information you provide voluntarily, including:
When you use the x33 platform, our systems automatically record certain technical information for security and service improvement purposes:
| Data Type | Example | Purpose |
|---|---|---|
| Device Data | Device type, operating system, screen resolution | Optimize platform display |
| Network Data | IP address, ISP, country of origin | Security & fraud detection |
| Usage Data | Pages visited, session duration, games played | User experience improvement |
| Transaction Data | Total deposits, withdrawals, betting history | Financial compliance & KYC |
| Cookie Data | Language preference, login status, game preferences | Experience personalization |
X33 uses the personal data collected for a variety of legitimate purposes necessary for platform operations:
Optional Marketing: You may withdraw consent to receive marketing communications at any time through your account settings or by contacting our customer support. Withdrawing consent does not affect the lawfulness of any data processing carried out prior to the withdrawal.
X33 does not share your personal data with third parties except in specific circumstances necessary for platform operations or as required by law. Data sharing only occurs with the following categories of parties:
To process your deposits and withdrawals, x33 needs to share the necessary financial information with verified and licensed payment gateway providers. All payment providers working with x33 have their own privacy and security policies that comply with Malaysia's financial industry standards.
Third-party game providers that supply slot games, live casino, and sports betting on the x33 platform may receive the minimum technical data required to ensure games function correctly. This data does not include personally identifiable information that could be used to identify you directly.
X33 will disclose personal information to government authorities, law enforcement bodies, or courts when required to do so by Malaysian law or a valid court order. In such situations, x33 will endeavor to notify you in advance unless such notification is prohibited by law.
All x33 third-party partners are bound by strict data protection agreements and are only permitted to use your data for the specific agreed purposes. They are not allowed to use your data for any other purpose.
The x33 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the x33 platform. For the best experience, we recommend allowing all cookies related to our platform.
X33 continuously invests in the latest security infrastructure to ensure your personal data is always protected. The security measures we implement encompass multiple layers of technical and organizational protection.
From a technical standpoint, all data in transit is protected by 256-bit SSL/TLS encryption, while data stored in our databases is protected by separate account-level encryption. Our systems are equipped with next-generation firewalls, intrusion detection and prevention systems (IDS/IPS), and real-time threat monitoring 24 hours a day, 7 days a week.
From an organisational standpoint, x33 conducts regular data security training for all staff who handle member personal data. Role-Based Access Control ensures each staff member can only access the data required for their specific duties. We also perform regular internal and external security audits to identify and address any potential vulnerabilities.
While we take comprehensive measures to protect your data, please be aware that no security system is completely infallible. You also play an important role in protecting your account by using a strong password, not sharing your login credentials with others, and promptly reporting any suspicious activity to us.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you:
To exercise any of the above rights, please contact our customer support team via live chat within the platform. We will process your request within 14 business days. In cases requiring further verification, this period may be extended to 30 business days and we will notify you if there is a delay.
X33 retains your personal data for as long as necessary to fulfill the purpose for which it was collected, or for as long as your account remains active, whichever is longer. For most data, the retention period is 7 years after account closure to meet legal requirements related to financial compliance and anti-money laundering.
Once the designated retention period has ended, your personal data will be securely deleted or anonymized in a form that cannot be used to identify you. Our data deletion process follows industry standards to ensure deleted data cannot be recovered.
If you close your x33 account, we will initiate the deletion of your active data within 30 days. However, certain data may need to be retained longer for legal or regulatory reasons, and we will inform you of what data must be kept and for how long.
X33 reserves the right to update or amend this Privacy Policy at any time in line with changes in legislation, industry practices, or our business operations. Any material changes will be communicated to registered members via an in-platform notice at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page will be updated whenever changes are made to this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the x33 platform after a change notice is considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our Data Protection Officer (DPO) team will carefully review every privacy-related inquiry and respond within 3 business days. We are committed to addressing each of your concerns seriously and transparently.
X33 is fully committed to being an online entertainment platform that is transparent, secure, and trusted. Your privacy is not merely a legal obligation to us – it is the foundation of the trust we build with every member. Thank you for trusting x33.
Your data is protected. Your privacy is respected. Register today and enjoy a safe, fair, and entertaining online experience alongside over 500,000 members across Malaysia.